As a busy HR Manager juggling all the different aspects of your role, it’s probably reasonable to say that you have a lot of the same queries from different people throughout your day. How many emails do you receive asking ‘can I buy more leave?’ ‘What is the paternity policy?’ ‘When is my next performance review?’ Answering all of these separate requests each and every day will take up huge amounts of your valuable time which could perhaps be more effectively used elsewhere.
So, how can you overcome this issue…..? Our HR solution features a simple button on the homepage of the system entitled ‘HR Request’. Once the employee has clicked on this, they get asked what their issue is regarding (from a picklist). Once the correct item is selected, a page will appear with details of that particular HR need. The employee completes it and it then emails you (HR). You will then click on the link and assign an owner and manage these requests in one central location.
You are then able to report on who spends the most time on HR issues, what the recurring themes are, who raises the most queries, what length of time is spent on these and so on. Think of this as a similar system to that of an IT department whereby a ‘ticket’ or ‘case’ system is usually in place. Basically a type of Case Management.
Once you have this information just think of all the time that can be saved! For example, if you’re on holiday you will more than likely come back to an inbox which is full of general HR requests. Not only do you have to sift through and answer these requests, but those employees have possibly been waiting for an answer for a week, maybe even two weeks now. If the inbox is managed by many HR bodies, not just one person, the response time is a lot quicker. Not only this, but the responses are better as they are filled with all the information you need as and you can drive the employee to provide all the information you require from the page.
So, for example, if they want to buy more leave, they will have to fill in compulsory fields before they submit the response rather than them using an email which will undoubtedly be missing all types of information. This then means that you will have to email them back requesting further information which again takes more time. There of course can be delays in responses and a relatively small issue has now turned into more work than it needs to be.
Using HR requests means all the information you need is submitted straight away. You can set-up your ‘Top 10’ HR issues, i.e. the most commonly occurring ones and one for ‘Other’. This, and I can’t stress this enough, saves a huge amount of time. It also raises training hotspots as well, because if employees keep asking the same thing, you can gather stats on this and then push out training packs to employees instead.
As you can see, there are so many benefits, you’d be crazy not to contact us for a free demo now.